The client-vendor relationship is complex – riddled with negotiations, expectations, and often, judgement errors. Having worked in an agency environment as well as on the client side of business (and now independently), I’ve been on both sides of the table. The very simple truth is that your vendors will perform as well as you let them.
What can we all do to get more and better work from our vendors? Treat them right.
1. Respect Their Time
The number of instances where I’ve arranged for a vendor to meet, and my superiors have insisted on letting them “sit and wait” has been disrespectfully high. When you’ve set a time to meet them, keeping them hanging isn’t going to make you look super busy, it’s just going to make you look unprofessional. Sure, agencies and suppliers need your business for a livelihood – but present an attitude of triviality towards their time, and you’ve got zero respect from them, for yours. Continue reading Want Better Work? Treat Your Vendors Right!